This Privacy Policy describes how kingsframingandartgallery.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site or use our mobile app.
Collecting Personal Information
When you visit the Site or use our app, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.”
Device Information
- Examples: Browser version, IP address, time zone, cookie info, pages/products viewed, search terms, site interaction.
- Purpose: To load the Site accurately and perform analytics.
- Source: Collected automatically via cookies, log files, beacons, tags, or pixels.
- Disclosure: Shared with our processor.
Order Information
- Examples: Name, billing/shipping address, payment info, email, phone number.
- Purpose: To fulfill our contract, process payment, ship, provide invoices, screen for fraud, and communicate with you.
- Source: Collected directly from you.
- Disclosure: Shared with our processor.
Customer Support Information
- Examples: Name, address, email, phone, and other information required to provide support.
- Purpose: To provide customer service.
- Source: Collected directly from you.
Additional App-Specific Information
- We use Firebase Cloud Messaging for push notifications. We do not collect or store any personally identifiable information through Firebase beyond what is used for notification delivery.
- Our app does not request or access sensitive permissions (e.g., location, contacts, camera, microphone) unless explicitly disclosed and required for specific features.
- We integrate with Tawk.to live chat for customer support. When you interact with the chat, your name, email, and chat transcript may be stored by Tawk.to in accordance with their privacy policy.
Sharing Personal Information
We may share your Personal Information with service providers to help us provide our services and fulfill contracts. Examples include:
- Complying with legal obligations (e.g., subpoenas, law enforcement).
- Preventing fraud or unauthorized activity.
- Never selling or sharing your data with third-party marketing lists.
Behavioural Advertising
We may use your Personal Information to provide you with targeted ads or marketing communications we believe may interest you.
- This may include sharing information with advertising partners.
- We use cookies and similar technologies for tracking with your consent.
Using Personal Information
Your information is used for offering products/services, processing payments, order fulfillment, and communicating updates and promotions.
Retention
We retain your Personal Information unless and until you ask us to erase it. For more details, refer to the ‘Your rights’ section.
Cookies
We use cookies for functionality, performance, analytics, and advertising.
You can manage your cookie settings in your browser or opt-out as described in the "Behavioural Advertising" section.
Compliance with U.S. and Canadian Privacy Laws
This policy complies with:
- PIPEDA – for Canadian users: We follow principles of accountability, consent, safeguarding, and access to personal data.
- CCPA – for California residents: You have the right to request, correct, and delete your personal data. We do not sell your personal information.
Changes
We may update this policy to reflect operational, legal, or regulatory changes.
Questions and Complaints
If you have any questions, concerns, or requests related to your personal data, please contact: